Privacy Policy

Privacy Policy

This Privacy Policy was last modified on March 18th 2024. Lumify Energy (“we”, “our” “us”) operates (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing our services and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

We collect and process your personal information in accordance with this privacy policy.  This policy provides you with information regarding our obligations and your rights in compliance with the General Data Protection Regulation (GDPR).

Information That We Collect From You

Information that you provide to us directly might include personal information such as your name, email address, postal address, telephone number and other personal details.

We may also collect non-personal information that may identify you such as location, IP address, browser type, operating system and other details about the device you are using.

How We Use Your Personal Data

We use your personal data to provide our services to you and may process this under the legal basis of consent, contract, legal obligation, or legitimate interest.  

Where you have consented, we may also use your information to send you marketing material subject to your consent, our advertising and marketing partners who enable us, for example, to deliver personalised ads to your devices or who may contact you by post, email, telephone, SMS or by other means.  You are free to withdraw this consent at any time.

We always respect your privacy. Your information will never be disclosed or shared with others without your consent unless required to do so by law. 

Third-party processors

We use third-party processors to provide our services; these companies will process or store your information on our behalf. The sharing of this information may include:

our subsidiaries or associated offices; our suppliers and service providers to facilitate the provision of the Services, including couriers, translators, IT consultants and legalisation and other handling agents, web hosting providers, identity verification partners (in order to verify your identity against public databases), consultants, for example, in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;

public authorities to carry out acts which are necessary in connection with the Services;

professional organisations exercising certain public functions;

successor or partner legal entities, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event relating to a Business. Public authorities where we are required by law to do so.

We ensure all processors acting on our behalf act in accordance with this privacy notice. 

Merger, acquisition or sale of all or a portion of the company

If the Company is involved in a merger, acquisition or sale of all or a portion of its assets, the Company reserves the right to transfer personal and non-personal data to a party involved in the merger, acquisition or sale, to the extent such information is necessary to carry out the merger, acquisition or sale.

Your Rights

Under GDPR you have the right to access personal information that we process about you.

You can request from us information about – 

  • The personal data we hold about you
  • The categories of personal data concerned
  • The purposes of the processing
  • Details to whom your personal data has/will be disclosed
  • How long we retain your personal data
  • If we did not collect the data directly from you, information about the source

You may also request from us the following- 

  • That we update any incomplete or inaccurate data about you
  • That we delete your personal data in accordance with GDPR

You may request we action your rights by emailing us at  

To ensure your data is protected, if we receive a request from you to exercise your rights, we may need to ask you to verify your identity before acting on the request.

International Transfers

Your personal data may be processed outside the EU by us or the third parties we use. Where these transfers take place, we will always ensure the same high standard of protection for your personal data.

Security & Safeguarding Measures

All personal data collected is transferred and stored securely, using industry-standard encryption protocols, and approved transfer mechanisms.  Please note, however, that we cannot guarantee that the measures we maintain will guarantee the security of the information.

Our team is trained on the importance of Privacy and Data Protection and will adhere to our internal policies. 

How Long We Retain Your Data

We only retain personal information for as long as is necessary.  For further details on our data retention periods please contact us.

Where you have consented to us to use your details for direct marketing, we will keep this data until you notify us or otherwise withdraw your consent.


We do not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through our Services.  

Links to Other Web Sites

Our services may contain links to other websites not controlled or operated by us.  These links do not imply that we endorse these third-party sites. We recommend reviewing those sites directly for information on their privacy policies.


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